Gaining Customer’s Trust

arjey-ramosThe journey of Arjey Ramos, M267, as technopreneur started even before his training at Dualtech as he was repairing computers since 2009. With the help of Dualtech’s Electromechanics program, his interest in troubleshooting and technical know- how was intensified.

I worked as an electrical maintenance/ PLC Programmer Trainee. When I got home in the evening, I worked as a part-timer computer technician,” he recalled.

Later, he worked for a Fire Protection company as a project engineer. He then transferred to a different protection company, this time in a managerial position. He then ventured into business with a partner from UAE. The business, however, lasted for only a year because of a call to teach. He is currently working in a private school in Las Pinas as an IT Specialist/ Robotics Instructor while managing a “Freelance Consultancy” as his sideline business.

My Dualtech experience coupled with my personal experience has led me to prioritize the client in my business. I know what it is like not to receive good quality service. My father taught me “hindi sirang gadget ang pinakamahirap ayusin kindi ang tiwala na binigay sa’yo ng costumer. Huwag kang manlamang ng kapwa mo [para] sa kaunting pera,” he said.

Starting a business, according to him, was not smooth- sailing journey. More than the capital, resources and investments, how to gain and sustain customer’s trust is more vital. “I’m not into making money, but getting the trust of every customer. Trust gives me opportunities to make new friends. Don’t build your company or business in terms of money, build it with trust that will last.